8a88's Privacy Policy

Purpose of this policy

8a88 believes that the privacy of your personal information is a fundamental right. Through this policy, we aim to be transparent about what information we collect, why we collect it, how we use it, and what steps we take to keep it secure. Reading and understanding this policy is important for your own benefit.

Data controller

Under this privacy policy, the 8a88 platform is the controlling entity for your personal information. Please contact us with any questions or concerns regarding this policy. This policy may be updated at any time, and you will be duly informed of any changes.

Identity information

During account registration, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address

Financial information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

We do not store full card numbers or CVV codes. All financial information is transmitted securely via SSL encryption.

Activity and technical information

Information collected automatically while using the platform:

• IP address and device identifier
• Browser type and operating system
• Login date and time (in Bangladesh Standard Time)
• Game session data and betting history
• Data from cookies and similar tracking technologies

Service delivery and operations

Your information is used to create and manage accounts, process deposits and withdrawals, run gaming services without interruption, provide bonuses and promotional offers, and manage the VIP program.

Security and fraud prevention

Information is used to protect your account, detect and prevent fraudulent activity, verify accounts, and support anti-money laundering (AML) efforts. This is essential for the safety of both you and the platform.

Customer support

Your account information and transaction history may be used by our 24/7 live chat and email support team to resolve your issues.

Communication and notifications

Your email address or mobile number may be used to inform you about new offers, promotions, or important platform updates. You may request to opt out of such communications at any time.

Service improvement

Information is used for analytical purposes to improve the platform experience, understand user preferences, and identify and resolve technical issues.

Service provider partners

Limited necessary information is shared with payment processing providers (bKash, Nagad, Rocket, and bank transfer service providers) and gaming software providers. These partners are bound by strict confidentiality agreements and may use the information only for specified purposes.

Legal disclosure

Information may be disclosed in response to a lawful order from a law enforcement agency, a court directive, or a valid request from a regulatory authority. In such cases, we provide only the minimum amount of information legally required.

Protection of security

If any user's activity violates 8a88's rules, is fraudulent, or poses a risk of harm to other users, the relevant information may be shared with the appropriate authorities.

Essential cookies

These cookies are necessary for the platform to function. They are used to maintain login sessions, verify security, and save preferred language and settings. These cookies cannot be disabled, as doing so would disrupt the platform's core functionality.

Analytical cookies

Analytical cookies are used to gather information about which pages are most visited, how users navigate the platform, and where technical issues arise. This information helps improve the quality of the service.

Cookie controls

You can disable analytical cookies through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

Active account information

All account information is retained for as long as your account remains active. Even after an account is closed, certain information may need to be retained for a specified period to meet legal obligations.

Financial transaction records

Transaction records may be retained for an extended period to meet the requirements of financial institutions and regulatory bodies. This is governed in accordance with international standards and local law.

Data deletion requests

You may request the deletion of your information. However, information that must be retained under legal obligations cannot be deleted. In such cases, we will inform you clearly.

Age verification

8a88 does not intentionally collect information from anyone under the age of 21, and does not permit them to open an account. Age verification during registration is mandatory.

If a minor's information is found

If, for any reason, information belonging to someone under the age of 21 enters our system, that account will be closed immediately and all associated information will be permanently deleted.

Notification of changes

If any significant changes are made to the privacy policy, we will send a notification to your registered email address and inform you through the platform. Continued use of the platform after changes are made will be considered as your acceptance of the new policy.

Policy version

Each update will include the policy version number and its effective date. Previous versions are retained by us and can be provided upon request.